​When a beloved or trusted watch stops working, it can be frustrating and even heartbreaking. The Jewelry Source is the best option for professional watch repair.

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Trust

A watch is more than just a timepiece - it can be a meaningful heirloom or a treasured gift. When you entrust your watch to a repair service, you want to know that it's in good hands. At The Jewelry Source, we've been providing professional watch repair services for decades. Our certified full-time watchmaker has been with us since 1986, which means he has the expertise and experience needed to ensure that your watch is repaired to the highest standards. 

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Our Process

When you bring your watch to The Jewelry Source, our watchmaker will carefully examine it to determine the problem and the best course of action. We'll then provide you with a detailed estimate of the repair cost and the timeline for completion. Once you approve the estimate, our watchmaker will begin the repair process. 

Our Services

• We offer a wide range of watch repair services, including battery replacement, crystal replacement, crown replacement, band replacement, and full-service overhauls. 

• Overhauls and servicing process involves a complete disassembly and inspection of critical watch components, followed by systematic cleaning, oiling, lubrication, and precise regulation. We also meticulously clean the crystals and cases. However, plated cases cannot be re-plated or polished.

• Mechanical movements must be cleaned and overhauled at least once every 5 to 7 years, depending on usage and environment. Running a mechanical movement without changing the oil will cause it to wear out and perform poorly.

• Quartz movements that use a battery do not require regular servicing and can be used until they stop running. However, gaskets should be checked and greased at least every year or two and replaced with every battery change to maintain water resistance.

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ADDITIONAL INFORMATION

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Water-resistant watches

• Water resistance (or water proof) is not permanent. If used in or around water, the gaskets must be inspected annually and replaced every 1–3 years (or per manufacturer guidelines).

• Avoid hot, soapy, chlorinated water, solvents or fuel, that will damage gaskets. This includes showering and hot tubs.

• Watches used for swimming or diving must be serviced and re-certified by the manufacturer.

• Battery replacement alone does not guarantee water resistance.

• We will notify you of any visible gasket or water damage during service or battery replacement.

• Watch cases wear out over time and may eventually become un-sealable.

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Non-serviceable watches

These watches must be sent to authorized service centers:

• Solar-powered watches

  • Citizen Eco-Drive: Citizen Watch Co. – 1000 W 190th St Dept R, Torrance, CA 90502 – (800) 321-1023

  • Seiko Solar: SWA Service Center – 2 Park Way Ste 2A, Upper Saddle River, NJ 07458 – (201) 529-3316

• Casio watches, including G-Shock models and those with built-in sensors, must have their batteries replaced and resealed by an authorized service center.

  • Sound West Audio – 2323 Tacoma Ave S, Tacoma, WA 98401 – (253) 272-1435

• Tech-Integrated Digital Watches:
  Battery or capacitor replacement for multifunction, solar, smart, and fitness models—often requires special tools and resealing procedures. To maintain proper function and water resistance, battery replacement should be performed by an authorized service center.​

• Luxury brand watches, such at Baume & Mercier, Cartier, Concord, Ebel, Lucien Piccard, or similar. Are factory service only. 

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Due to relatively recent restrictions across the watch repair trade, obtaining original parts has become much more challenging. Most manufacturers now require all repairs to be handled through their authorized service centers. Because of this, most watches needing special parts or major work will need to be sent directly to a factory-authorized service center. Most watch brands no longer work with independent jewelers and insist on dealing only with the consumer directly. We will examine each watch first and guide you on the best way to proceed.

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General policies​

• Some watches cannot be resealed due to case wear or unavailable parts.

• Gold nugget-style cases cannot be sealed.

• We may use generic replacement parts; you will be informed beforehand.

• We will not install parts provided by customers. This ensures all components meet our standards for quality and compatibility. We make no exceptions, and we appreciate your understanding.

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Referrals (local repair services)

• Rolex, Omega & TAG Heuer can contact Nesbit’s Fine Watch Service in Seattle. They specialize in factory-level servicing. There are exclusion for Rolex such as All newer models, or with ceramic bezels, Older models with 4 digit case numbers, per-1980's and 3000 caliber movements. Please call for more information 206-623-1211

• High-end brands, Vintage watch and watch restoration can contact Sutcliffe Hansen 206-257-1782 in Ballard. Please schedule an appointment here. They can also be found on Youtube at Wristwatch Revival 
  Restoration services start at $1150 and take a minimum of 6 months to complete, prices are for local customers only, add $500 if mailing in. They provide a six-month warranty.

• Clock servicing and repairs of any type, we recommend: Country Clock service 425-252-2360 – Everett, WA

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