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Kurt, the watchmaker of the Jewelry Source

When it Comes to Watch Repair, Trust Matters: Why The Jewelry Source is the Best Option


When a beloved watch stops working, it can be frustrating and even heartbreaking. Many people turn to kiosks or fast fix stores for a quick solution, but these options may not always be the best choice. For more complex repairs or restorations, it's important to choose a service provider that you can trust. In this article, we'll explain why The Jewelry Source is the best option for professional watch repair.


The Importance of Trust

A watch is more than just a timepiece - it can be a meaningful heirloom or a treasured gift. When you entrust your watch to a repair service, you want to know that it's in good hands. Unfortunately, not all watch repair providers are created equal. Kiosks and fast fix stores may seem like convenient options, but they often lack the expertise and equipment needed to handle more complex repairs or restorations. These providers may offer quick fixes that could do more harm than good in the long run.


The Jewelry Source Difference

At The Jewelry Source, we've been providing professional watch repair services for decades. Our certified full-time watchmaker has been with us since 1986, which means he has the expertise and experience needed to ensure that your watch is repaired to the highest standards. We also have the latest equipment and tools required to tackle even the most complex repairs and restorations.


Excellent Customer Service

In addition to our technical expertise, we pride ourselves on offering excellent customer service to all our clients. We understand that your watch may have both sentimental and monetary value, and we treat each piece with the utmost care and attention to detail. From the moment you walk into our store to the time you receive your repaired watch, you can expect nothing but the best service and support from our team.


Our Process

When you bring your watch to The Jewelry Source, our watchmaker will carefully examine it to determine the problem and the best course of action. We'll then provide you with a detailed estimate of the repair cost and the timeline for completion. Once you approve the estimate, our watchmaker will begin the repair process. We'll keep you updated throughout the repair process so that you always know what's going on with your watch.


Our Services

  • We offer a wide range of watch repair services, including battery replacement, crystal replacement, crown replacement, band replacement, and full-service overhauls. We can also repair or restore vintage and antique watches. Whatever your watch repair needs may be, we have the expertise and equipment to handle them.

  • Overhauls and servicing process involves a complete disassembly and inspection of critical watch components, followed by systematic cleaning, oiling, lubrication, and precise regulation. We also meticulously clean the crystals and cases. However, plated cases cannot be polished.

  • Mechanical movements must be cleaned and overhauled at least once every 5 to 7 years, depending on usage and environment. Running a mechanical movement without changing the oil will cause it to wear out and perform poorly.

  • Quartz movements that use a battery do not require regular servicing and can be used until they stop running. However, gaskets should be checked and greased at least every year or two and replaced with every battery change.



If you want to ensure that your watch is repaired to the highest standards, choose The Jewelry Source for your watch repair needs. Our certified full-time watchmaker and excellent customer service team will provide you with the best service and support possible. Don't trust your watch to just anyone - trust The Jewelry Source.



  • To maintain water resistance, it is crucial to reseal watch cases for watches listed as waterproof or water-resistant since this condition is not permanent. Gaskets should be inspected and tested at least once a year and possibly more often if the watch is frequently used in water. They must be replaced every 1 to 3 years to maintain the original water resistance, as recommended by the owner's manual or manufacturer's website. However, it's important to note that all watch cases will eventually wear out, rendering them unable to be made water-resistant.

  • Swimmers and divers' watches must be sent to the factory for all servicing, battery replacement and re-certification if used for swimming or diving. Simply replacing the battery does not guarantee water resistance.

  • To avoid premature damage to the gaskets, avoid exposing your watch to hot, soapy, chlorinated water, solvents, or fuel. If you fail to inform us that your watch is used for swimming or diving, we cannot be held responsible for damages that occur after servicing or battery replacement.

  • We will inform you of any visible gasket damage or signs of water damage during battery replacement.



Watches that use solar power (such as Citizen Eco-Drive and Seiko Solar) do not require batteries and must be serviced by the factory.



  • Due to repair service restrictions, we are unable to send watches to the factory or service centers on behalf of customers.

  • We cannot guarantee that a watch will remain functional for any specific duration of time after replacing the battery, as this will depend on the condition of the movement.

  • We are unable to reseal some cases after servicing from the condition of the case or parts unavailability. 

  • Watches with gold nugget-ed cases cannot be sealed.

  • Generic parts are generally available for repairs and will be disclosed before proceeding with any repairs.

  • We have the capability to work on and repair most types of watches. However, it's important to note that since the mid-2000s, several luxury watch manufacturers, including Rolex, have imposed restrictions on the distribution of their spare parts. This change in policy has made it challenging for independent repair shops to access certain specific parts. Therefore, there may be instances where we are unable to obtain certain specific parts needed for repairs.


  • brands we can service and get parts for:

    • Seiko, Pulsar, Lorus, Bulova, Caravelle, Tag Heuer, Citizen, Accutron (quartz), Zeinth, ESQ


  • brands we can service only, no parts; ​

    • Rolex**, Tudor, Omega**, Skagen, Gucci, Fossil, Benrus, Helbros, Invecta, Rado, Longines, Hamilton, Mido, Tissot, Zodiak.


  • brands that are factory service only;

    • Cartier, Concord, Ball, Ebel, Lucien Piccard, Baume & Mercier, Piaget, Zodiac, GMT-Master 2 (Rolex), Cyma, Accutron (tuning-fork), Casio, Timex, Advance, Citizen -Eco drive (solar), Seiko -solar watches, 'Smart watches' or fitness trackers.


  • Clock repair, any size or type is not available


In order to maintain the quality and consistency of our services, we strictly adhere to a policy of not installing components or parts provided by our customers. This ensures all parts used are in line with our quality and compatibility standards, preserving our commitment to excellence and the reliability of our services. We make no exceptions to this rule. Your understanding and cooperation regarding this policy are greatly appreciated."

Factory service** or Restoration repairs. We recommend Tom at Nesbit's Fine Watch Service in Seattle for OEM parts and servicing, including Rolex, Omega, TAG Heuer, Hamilton, Baume & Mercier, Movado, Lecoultre, Tissot, Longines & Rado.

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